How to Allow ScreenConnect Access on macOS

To allow EZBIS support to remotely assist you via ScreenConnect (ConnectWise), follow the instructions below to grant the necessary permissions on your Mac.

1. Open System Preferences

Click the Apple icon in the top-left of your screen and choose System Preferences > Security & Privacy. Navigate to the Privacy tab.

2. Unlock Settings

Click the lock icon in the bottom-left of the window and enter your Mac’s password to make changes.

3. Restart the App if Prompted

If you see a prompt, click Quit & Reopen for ScreenConnect so the permission changes can take effect.

4. Open System Preferences if Prompted

Once re-opened, you may get another prompt asking to Open System Preferences. If so, click Open System Preferences (Figure 3).

5. Enable Accessibility Access

Scroll down to Accessibility in the left-hand menu. Then make sure the checkbox next to ScreenConnect or ConnectWise Control Client is checked.

6. Enable Screen Recording Access

Next, scroll down and select Screen Recording from the list. Again, ensure ScreenConnect is checked to allow screen sharing.

7. Reopen System Preferences if Prompted

If you are prompted to open System Preferences again, click Open System Preferences when the prompt appears and proceed with the next steps.

8. Relock Settings

Once you've enabled both Accessibility and Screen Recording, click the padlock icon again to lock the settings in place.

9. Relaunch ScreenConnect

After making these changes, you may need to re-launch ScreenConnect. You can do this from your Applications folder or Downloads.

If you need additional help, please contact EZBIS Support at support@ezbis.com or call us directly.